Why Best Buy is Going out of Business...Gradually - Forbes

Years ago, the CEO of a leading appliance manufacturer told me he felt obliged to keep a low profile on the Web or face the wrath of his main retail partner.  Not many years later, the partner, Circuit City, was out of business.  Oops.

During my 10+ years of experience with brick & mortar retail doing etail, I observed that retail management hate customers and only pay attention to vendors while on the etail side, since there is little direct experience with customers, management may focus on their needs.